If you already have a client account on My VAN HAM, you do not need to register again. Go to „MY VAN HAM“ on the navigation bar and select „Login“ (appears in a pop-up window) and enter your access data as usual.
Register on My VAN HAM
Register using the gray „REGISTER“ button to create your personal client account on My VAN HAM.
You can find more detailed information on the required documents and the way to forward them to us under „What we need from you“.
After your registration you will receive a confirmation email. Follow the link provided in the email to activate your client account. Please also check your spam folder. If you have not received an email your client account cannot be activated neither. In this case please contact us via: firstname.lastname@example.org
Please note that once you have registered your client account on My VAN HAM, you will need to enrol to bid for every individual auction up to 24 hours prior to the start of the relevant auction.
After you successfully activated the confirmation link you can log in to My VAN HAM with your access data.
Each auction requires you to enrol for bidding separately via your client account in order to receive a bidder number.
Log in to My VAN HAM with your access data. Go to „MY VAN HAM“ on the navigation bar and select „Online Catalogues“ (appears in a pop-up window). Select the auction you would like to enrol for. Move your mouse to this auction and enrol for it using the button „REGISTER TO BID“.
Alternatively you are also welcome to submit your bid directly via the online auction catalogue.
After your registration you will be approved for the auction by us manually and only on working days. The registration to the auction can take place up to 24 hours prior to the end of the auction. We will do our best to confirm your registration also shortly before an auction, but we cannot guarantee this.
Please log in to My VAN HAM with your access data first. Go to the online catalogue of the auction for which you would like to submit a bid. There you can place your bid for the desired lot in the general overview of the auction lot numbers or in the detailed overview of the individual lot number (click on the corresponding lot). Enter the maximum amount for which you are willing to purchase a lot - your maximum price (without premium). Before the bid is finally submitted a window with the overall costs will open. If everything corresponds to your wishes submit the bid. The bidding system will automatically process your maximum price in bidding steps. VAN HAM only uses default bidding steps, which you can view via a drop-down box on the detailed overview of the individual lot number. Your maximum price (without premium) will only be used until the other bidders have been outbid. If there are two identical maximum bids, the bidder whose bid was received first will be given priority. If you have been outbid, you will be informed via email thus you have the opportunity to increase your bid. You can increase your bid via the link provided in this email.
Keep track of your bids
Monitor your bids during the entire auction in order to make sure that you are the highest bidder. You can always check the status of your bids via your client account on My VAN HAM. Log in to My VAN HAM with your access data. Go to „MY VAN HAM“ on the navigation bar and select „My Bids“ (appears in a pop-up window). Choose „Confirmed Bids (ONLINE ONLY)“ that shows the history of all your bids.
End of the ONLINE ONLY auction
At a set time the auction runs out in 1-Minute-Intervals. Usually the first lot runs out at 6pm. If a bid is placed 3 minutes before the lot expires, this lot is automatically extended by 3 minutes. This only applies to the individual lot number and has no effect on subsequent lots. This process is repeated until no more bids have been submitted for 3 minutes. Only then will the lot be knocked down. Thus it may happen that lot numbers are knocked down of their numerical order. This 3-Minute-Rule is limited to 2 hours.
You will be automatically informed about your successful bid via email. You can always check the status of your bids via your client account on My VAN HAM. Log in to My VAN HAM with your access data. Go to „MY VAN HAM“ on the navigation bar and select „My Bids“ (appears in a pop-up window). Choose „Confirmed Bids (ONLINE ONLY)“ that shows the history of all your bids.
You will receive an invoice by email within 48 hours after the auction and later on by post, in which all instructions for payment and shipping are listed. Please note that there may be delays due to weekends and public holidays.
The amount shall be made via Electronic Cash, by wire transfer or by bank certified cheques. Cheques shall only be accepted on account of performance. All taxes, costs and fees (including bank fees charged to VAN HAM) shall be borne by the customer.
Cash payments of 10,000 euros or more per calendar year will be registered according to legal requirements. Payments can only be made by the person named on the invoice. Verified and issued invoices cannot be altered.
In the event of a delay in payment, delay interest shall be charged at a rate of 1 % per month begun.
It is possible to collect your auctioned item personally or to have it sent to you by us. Please take our export conditions into account.
If you reserve a pickup date, please take into account that the lots from our ONLINE ONLY auctions are located in our external warehouse in Wesseling and the pickup can take up to 3 days.
You can find more information about shipping and collection here.
According to § 8 paragraph 2 of the Money Laundering Act, we have been obliged to implement extended security measures since 01.01.2020.
This includes a complete copy of the costumer’s identity card before signing the purchase contract. Accordingly, we must ask all of our bidders to send us a copy of their valid identity card (front and back) with the current physical address stated on it. If your billing address differs from your physical address or if you only have a valid passport without a valid address, we would also have to ask you to provide proof of your billing address (e.g. in the form of an electricity or telephone bill).
If you wish to bid on behalf of a company, please provide us with a current and valid proof of organisation (e.g. your extract from the commercial register).
If you wish a higher credit limit (which is your bid limit) than 50,000 euros, we must ask you to send 2 – 3 references in the form of paid auction invoices or a credit rating of your bank.
Please understand that we cannot approve you for our auctions without the required documents. We apologize for the circumstances.
Please send us all documents related to online bidding via: email@example.com
You can also upload your documents by our securely encrypted website: https://www.van-ham.com/en/proof-of-identity.html
Thank you for your understanding!
Our experts are always available to answer any questions you may have about a particular object.
If you have any other question about online bidding please contact us via: firstname.lastname@example.org
+49 221 925 862-105
On ONLINE ONLY auction days please contact only: