You have discovered a work of art in our online auctions that you would like to buy and want to know how to bid successfully? In our guide you will find out how our ONLINE ONLY auction works – from registration to collection.
Register via the gray button "REGISTER" to create your personal customer account on My VAN HAM.
You can find more information about the required documents and the further transmission possibilities of these below under "What we need from you".
After registration, you will receive a confirmation e-mail from us. Follow the link contained therein to activate your customer account. Please also check your spam folder for this. If you have not received an e-mail, your customer account cannot be activated. In this case please contact us via: firstname.lastname@example.org.
Please note that after the one-time registration of your customer account on My VAN HAM, a new registration for bidding on each auction is additionally pending until 24 hours before the start of the corresponding auction.
After successful activation of the confirmation link, you can log in to My VAN HAM with your access data.
If you already have a customer account on My VAN HAM, you do not need to register again. Go to "Login" via the selection "MY VAN HAM" on the navigation bar (appears in a pop-up window) and enter your access data as usual.
Each auction requires you to enrol for bidding separately via your client account in order to receive a bidder number.
Log in to My VAN HAM with your access data. Go to „MY VAN HAM“ on the navigation bar and select „Online Catalogues“ (appears in a pop-up window). Select the auction you would like to enrol for. Move your mouse to this auction and enrol for it using the button „REGISTER TO BID“.
Alternatively you are also welcome to submit your bid directly via the online auction catalogue.
After your registration you will be approved for the auction by us manually and only on working days. The registration to the auction can take place up to 24 hours prior to the end of the auction. We will do our best to confirm your registration also shortly before an auction, but we cannot guarantee this.
According to § 8 paragraph 2 of the Money Laundering Act, since 01.01.2020 we are obliged to exercise extended due diligence on all our customers.
Accordingly, we have to ask all our bidders to send us a copy of your valid identity card (front and back) with current registration address. If your billing address differs from this or if you only have a valid passport, we also ask you to provide proof of your billing address (e.g. in the form of an electricity or telephone bill).
If you wish to bid on behalf of a company, please also send us a current and valid proof of company (e.g. your excerpt from the commercial register).
If you wish to have a higher credit limit (bid/bid limit) than 50,000 Euro, we ask you to send us 2 - 3 references in the form of paid auction invoices or a credit report from your bank.
Please understand that we cannot activate you for the desired auction without the required documents. We apologize for the inconvenience.
Please send us all documents concerning online bidding via: email@example.com
You can also upload your documents via our encrypted form on our website using the grey button.
Thank you for your understanding!
There you can place your bid for the desired lot in the general overview of the auction lot numbers or in the detailed overview of the individual lot number (click on the corresponding lot). Enter the maximum amount for which you are willing to purchase a lot - your maximum price (without premium). Before the bid is finally submitted a window with the overall costs will open. If everything corresponds to your wishes submit the bid. The bidding system will automatically process your maximum price in bidding steps. VAN HAM only uses default bidding steps, which you can view via a drop-down box on the detailed overview of the individual lot number. Your maximum price (without premium) will only be used until the other bidders have been outbid. If there are two identical maximum bids, the bidder whose bid was received first will be given priority. If you have been outbid, you will be informed via email thus you have the opportunity to increase your bid. You can increase your bid via the link provided in this email.
Keep track of your bids
Monitor your bids during the entire auction in order to make sure that you are the highest bidder. You can always check the status of your bids via your client account on My VAN HAM. Log in to My VAN HAM with your access data. Go to „MY VAN HAM“ on the navigation bar and select „My Bids“ (appears in a pop-up window). Choose „Confirmed Bids (ONLINE ONLY)“ that shows the history of all your bids.
End of the ONLINE ONLY auction
At a set time the auction runs out in 1-Minute-Intervals. Usually the first lot runs out at 6pm. If a bid is placed 3 minutes before the lot expires, this lot is automatically extended by 3 minutes. This only applies to the individual lot number and has no effect on subsequent lots. This process is repeated until no more bids have been submitted for 3 minutes. Only then will the lot be knocked down. Thus it may happen that lot numbers are knocked down of their numerical order. This 3-Minute-Rule is limited to 2 hours.
You will be automatically informed about your successful bid via email. You can always check the status of your bids via your client account on My VAN HAM. Log in to My VAN HAM with your access data. Go to „MY VAN HAM“ on the navigation bar and select „My Bids“ (appears in a pop-up window). Choose „Confirmed Bids (ONLINE ONLY)“ that shows the history of all your bids.
You will receive an invoice by email within 48 hours after the auction, in which all instructions for payment and shipping are listed. Please note that there may be delays due to weekends and public holidays.
The amount shall be made via Electronic Cash, by wire transfer or by bank certified cheques. Cheques shall only be accepted on account of performance. All taxes, costs and fees (including bank fees charged to VAN HAM) shall be borne by the customer.
Payments of 10,000 euros or more per calendar year will be registered according to legal requirements. Payments can only be made by the person named on the invoice. Verified and issued invoices cannot be altered.
In the event of a delay in payment, delay interest shall be charged at a rate of 1 % per month begun.
It is possible to collect your auctioned item personally or to have it sent to you by us. Please take our export conditions into account.
If you reserve a pickup date, please take into account that the lots from our ONLINE ONLY auctions are located in our external warehouse in Wesseling and the pickup can take up to 3 days.
Our experts are always available to answer your questions about the properties.
For all other questions about online bidding, please contact us at: firstname.lastname@example.org
+49 221 925 862-106
On ONLINE ONLY auction days please contact exclusively: