Registration & Bidding

How do I bid in an auction at VAN HAM? Whether in person, by written bid, by phone or online, all information can be found here.

Personal Bidding

In the auction hall you can follow the event instantly. There you will receive a bidder’s number for bidding in the hall after your registration.

Telephone Bids

On lots with estimates exceeding € 500 you are also able to bid by telephone. We are happy to call you during the auction so you are able to bid on a lot »live« via telephone. To register for the telephone bidding please also use our bid form.

Written Bids

Moreover you can also submit a written bid beforehand, on which the price limit which you are willing to pay for an object is listed. The auctioneer will then try to purchase the object by auction at the price most suitable to you. The stated highest bids (without additional fee) are only utilised until the limit prices are reached or until the hall bidders, respectively other written commissions are outbid.You can either use the bid form, which you send to us signed, or the online catalogue which you can reach via our homepage.

Please use in addition to the bidding-form our form Registration for First Time Bidders and send it to us together with a photocopy of your identity card or passport.

Live Bidding

Via the link you reach The Saleroom. You can participate live and save in the auction, no matter whether you are at home or on your way. Participants may register online up to twenty-four hours prior to the auctions. Thereafter, you may follow the sale in real time from every computer, smartphone or tablet computer, and bid along for items of interest.

You have to initially register at the Saleroom and then connect to the auction.

Please note that there are separate conditions for live bidding.

  • If you are a first bidder you will receive a request for the first-bidder registration and the demand for a copy of your identification card with the confirmation.
  • For the usage of the online service the additional fee raises by 3%.

Online Only Sales

Step 1: Log in or register

Log in

If you already have an My VAN HAM account, you are not required to register again. Simply click ‘Login’.  

Register

Click the ‘Login’ button in the online catalogue and submit your personal details via the ‘Click here to register’ form. We require you to provide your complete billing address. Please note, the password has to be alphanumeric (only letters and numbers, no additional characters and six characters long). Accept our Terms & Conditions and fill the security query (4 digits long, please make sure the upper and lower cases are correct), then click the ‘Register now’ button to transmit the form.  

 

Step 2: Admission to bidding

Activate your account

Upon approving your registration, we will send you a confirmation email. Click the link provided in the email to activate your My VAN HAM account. (Please remember to check your spam folder).

Once the sale starts, you can now access the complete catalogue, detailed lot descriptions, as well as all photographs. During the sale you can always log in or out to the online auction using your credentials.

 

Step 3: Bidding

Bids

You can place bids via the lot description page once the sale starts. Submit the maximum price you are willing to pay to win this lot – your maximum bid. Should you be outbid by another buyer, the platform will automatically raise your bid until reaching your maximum bid. In the case of two identical maximum bids the buyer whose bid came in first wins the lot. Should your maximum bid be outbid, you will receive an email notification so that you may raise your maximum bid. VAN HAM only uses default bidding steps, which you can view via a drop-down box on the lot description page.  

Keep track of your bids

Monitor your bids during the entire auction in order to make sure that you are the highest bidder. Should you be outbid, you will receive an email notification. To increase your bid, click the link provided in the email.  

End of the online auction

The lots in the online auction will expire in 1-minute intervals. Should a bid be placed up to 3 minutes before the expiration, the elapsing time will be increased by 3 minutes. This only applies to individual lots and has no impact on the lots following. Lots might thus be knocked down out of their numeric order.  

Your successful bids

You will receive an email notification about your successful bids. You can view the status of each particular lot via your account.

 

Step 4: Payment & Revocation

Payment

Shortly after the auction, you will receive an invoice from VAN HAM setting out all costs and applicable charges, details on how to pay, and shipping information.  

Cancellation Rights

You have the right to cancel this contract without provision of the grounds within fourteen days. The cancellation period is 14 days and starts to run as from the date at which you, or a third party, other than the carrier, authorised by you has taken possession of the goods.  Contact Should you have any questions regarding a particular object, our experts will be more than happy to assist you.

 

What we need from you

According to § 8 paragraph 2 of the Money Laundering Act, we have been obliged to implement extended security measures since 01.01.2020.

Link to the Federal Ministry of Justice and Consumer Protection

This includes a complete copy of the identity card of the customer. Accordingly, we must ask all our bidders to send us a copy of their valid identity card with front and back. If you only have a passport without a valid address, we would also have to ask you to send us a copy of a bill showing this (for example, an electricity bill).

Please understand that without the complete copy we cannot approve you for our auction. We apologize for the circumstances.

Please send the copy of your identity card or passport, back to us by email to online@van-ham.com or by fax to the following number: +49 221-925862-4.

You can also upload your ID by our securely encrypted website:  https://www.van-ham.com/en/proof-of-identity.html

Please understand that we can’t approve you for the auction without the copy of your ID.

 

Sales & Dates

All dates of our sales can be found here.

Contact

Should you have any questions regarding a particular object, our experts will be more than happy to assist you.

For all other questions about online bidding, please contact:

Hannah von Sigriz
online@van-ham.com
+49 221 925 862-104
Fax: +49 221 925 862-4

Iris Hekeler
online@van-ham.com
+49221925862113
Fax: +49 221 925 862-4

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