FAQs – Preview and Auction

Frequently asked questions about our previews and auctions

 

We look forward to welcoming you to our preview in Cologne.

Of course, we will continue to observe the applicable hygiene regulations and distance rules. 

We have now summarized frequently asked questions for you in our FAQs.

What do I have to consider when visiting the preview?

At the entrance you will find a hygiene stand with disinfectant, protective masks and disposable gloves for those who wish to handle objects.

Due to the spacing rules, there may be waiting times especially at the display cases and jewelry counters.

You can also access the PDF catalog digitally via QR code.

What do I have to consider when visiting the auction in person?

 

You are welcome to pre-register for the participation in the auction. To do so, please contact Mr. Himmes by email at s.himmes@van-ham.com or by phone at +49 221 92 58 62 153.

Please also use the possibilities to participate in the auction in writing, by phone or via internet/live-online bidding.

At the entrance you will find a hygiene stand with disinfectant, protective masks and disposable gloves.

All persons wishing to participate in the auction in person must register at the reception desk on the auction days with an ID card. At the hall bidder registration, the time will be noted on our registration forms to facilitate tracing in the event of an infected person.

For couples, the partner's name must also be noted on our registration forms for easier tracking in the event of an infected person.

You can also access the PDF catalog digitally via QR code.

Payment & Pickup 

You are welcome to pay for auctioned works as usual during the ongoing auction and pick up your works at the output. We ask you to pay contactless by EC card.

Due to special circumstances, there may be delays in the issue. Larger objects will be handed over at the goods receiving door in the parking lot.

We are there for you

Call us at +49 (221) 92 58 62-0or write to us. We will process your request promptly and get back to you as soon as possible. If you would like us to call you back, please specify a time slot within our business hours (Mon-Fri 10 a.m. to 5 p.m.).

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